Support

Stop answering the same twelve questions

“The same questions arrive every day and each answer costs ten minutes.”

Put the answers in a skill, let a hook draft the reply when a ticket lands, and keep a human on the send button.

1. 1

   Connect the helpdesk

   Sign in with your own account. The assistant reads and writes as you, inside the tool your team already uses.

   App Connectors→

   0:52

2. 2

   Write the answers down once

   A skill is a markdown file of standing knowledge. Author it from the conversation and every future reply is grounded in it.

   Try this

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   Turn the last dozen answers I wrote into one skill about <your product>. Keep my wording, drop anything specific to a single customer, and keep it short enough that I will read it.

   Skills & Tools→

   0:10

3. 3

   Fire when a ticket arrives

   A hook watches the event and dispatches to a sub-agent. Create with AI writes the script; you do not need to.

   Try this

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   Create a hook that fires when a new ticket arrives and hands it to a sub-agent that drafts a reply from my support skill. Write the script for me and show it before you save.

   Richer Hook Events→

   

4. 4

   Draft, never send

   The flow ends at a draft. Sending stays a decision someone makes, and the engine sends at most once even if a run is retried.

   Try this

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   Change that flow so it stops at a draft. Nothing goes out to a customer until a person presses send.

   Dynamic Workflows→

   1:35

5. 5

   Watch whether it is working

   First-response time by tag, on a board that refreshes on its own.

   Try this

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   Build me a board showing first-response time by tag for the last 30 days, refreshed every hour, with a stat tile for the median.

   Dashboards→

   

6. 6

   Handle the rest from Slack

   DM the bot or mention it in a channel. It works from the Slack app, including on a watch.

   Slack Bot→